Once me and my girls were finally in the room, rushing to shower and change so we could rush out to get to the concert on time, another family walks right into our room!!! At this point I am seriously concerned for the safety of our belongings and my girls if I had to step out of the room.

I was attempting to chat through the app about getting a refund and finding another hotel because I was getting very worried about missing the concert at this point, and the representative was very dismissive, stating it’s only 45 minutes past check in time and I should go to the bar and get a drink. I would expect they would’ve at least had enough staff on hand to make sure most basic function were covered such as valet, housekeeping and restaurant services. The point being, the hotel is price gouging rooms, for a room that is typically $250 on a normal Friday, I paid almost $1000. People are changing in the lobby bathrooms, the hostess station at the restaurant is empty with a sign stating you won’t be seated for 30-40 minutes although the restaurant itself didn’t look full. The lobby was absolute chaos because it’s after check in time and a line of over 100 people do not have their rooms available to them. The Hilton app states the parking price is $30 per night for this parking but the garage actually charged $60, more than the $45 valet. I arrived with my two daughters to Cincinnati after an 8 hour drive, valet is “full” and we are forced to park in the attached garage. The hotel made us feel like we were not guests but quite frankly a burden to everyone working! When I asked the desk they said they wouldn’t be refilling it and the restaurant wouldn’t open until dinner. We were downstairs by 9 and saw everything gone. It definitely did not feel the experience I paid for.Īlso, I am aware this is petty but the front desk told us there was complimentary breakfast from 7-10. I tried talking to the front desk and was absolutely brushed off and my emails were ignored.

but what was very disappointing was the staff did not try to apologize for the mishap and no one acknowledged how incredibly last minute the cancellation happened. It’s of course understandable that someone gets sick or calls off. There was no availability to rebook us before we left. we got a phone call less than an hour before heading up to the massage. After several emails confirming our date/stay would work with a spa service. Honestly, had a rough experience and did get the support from the staff we’d hoped for.įirst off, we booked a stay on a date that specifically could accommodate a momma to be massage.

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